Privacy Policy

Last Modified: July 26, 2018

The BitVPN.net website (the Website or BitVPN Website) and BitVPN mobile applications (the Software or BitVPN Software) are owned and operated by BitVPN, Inc. ("BitVPN", "us" or "we"). It is BitVPNs policy to respect your privacy regarding any information we may collect while operating our websites and BitVPN Software.

The BitVPN network is a No Log network. BitVPN does not store users originating IP address when connected to our service and therefore cannot identify users when provided IP addresses of our servers. Additionally, BitVPN cannot disclose information about the applications, services or websites our users consume while connected to our services; as BitVPN does not store this information.

The information we may collect

BitVPN may need to collect the following operational data in order to operate our Services.

Aggregate bandwidth usage for network operations and support.

Temporary usage data to assist with debugging a problem with the service. This information is not retained once trouble shooting is resolved.

We perform automated rules-based traffic management for the purposes of maintaining and improving our service. Applying these rules may require real-time analysis of Internet and data traffic including destination websites or IP addresses, originating IP addresses. However, no log is maintained regarding this information as it is a real-time process.

The BitVPN website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

BitVPN collect your email address and other contact information when you request customer support. We also collect information regarding your support request. This information is used to address your inquiry or service problem and to improve our service.

When you install BitVPN on your device, we may automatically collect certain information from your device, including an Android, Apple iOS, or other ID, device maker and model, the operating system’s maker and version, and your MCC (Mobile Country Code) information.

The way we use information

If you consent, BitVPN may use the collected data in order to provide and maintain our Service, in order to improve BitVPN and to better adapt the service to your needs, in order to send you information on BitVPN, to provide you Updates and Upgrades and in order to notify you on products news and actions.

To confirm your subscription identification

When you buy subscription service, we’d prompt you to collect your email to verify subscription identification.

To ensure the product quality

When you reach out to us about any product quality issue, we will collect the specific information of your device, such as unique device ID, device type, and operating system type. It helps us to speed up the problem solving and improve the product experience.

To study and analyze

When you become a user of the Service, we will collect the statistic about users’ behavior and country code. By learning and analyzing the statistic, we will improve the service and product to be better.

When we disclose information

BitVPN forwards no data to third parties. We make express reference to the fact that we do not share data with social networks or advertising networks. BitVPN forwards data only to observe the applicable laws or to comply with a judicial order or to implement our General Business Terms.

Privacy Policy Changes

BitVPN may change its Privacy Policy from time to time, and at BitVPNs sole discretion. BitVPN encourages visitors or users to frequently check this page for any changes to its Privacy Policy. The last revision will be reflected in the "Last Updated" heading. Any change of this policy will be posted in the Site. Your continued access to the Website or using of the Software after any change in this Privacy Policy will constitute your acceptance of such a change.

Contact Us

If you have any questions or comments about this notice or about our privacy practices, you can contact us at: contact@bitvpn.net